At Sky Media Pro LLC, customer satisfaction is our top priority. If you are not fully satisfied with the final deliverables, please contact us within 7 days of receiving your content so we can address your concerns promptly.

We offer refunds or re-edits under the following conditions:

• Technical Issues: If the delivered media is defective or unusable due to our error (e.g., corrupted files, significant image/video quality issues).

• Missed Shots: If key features or areas specified in your booking were not captured.

• Weather Delays: In case of inclement weather affecting shoot quality, we offer complimentary rescheduling.

Refunds are not issued for:

• Subjective preferences after delivery (e.g., style or composition concerns outside the agreed scope).

• Cancellations with less than 24 hours' notice.

If you have any concerns, reach out to me directly at tj@skymediapro.com — I'm committed to making it right.

We know schedules can shift, and we’re happy to work with you to keep things smooth.

Booking:

• All appointments should be made at least 24 hours in advance.

• You’ll receive a confirmation email once your booking is accepted, along with prep tips to ensure your property is ready for its close-up.

Rescheduling:

• You may reschedule at no charge with at least 24 hours' notice.

• Same-day reschedules may incur a fee to cover travel and scheduling adjustments.

• Weather-related reschedules (wind, rain, poor lighting) are always allowed at no extra charge — we want your property looking its best!

Cancellations:

• Cancellations made more than 24 hours in advance are fully refundable.

• Cancellations made with less than 24 hours' notice may be subject to a $50 fee.

To reschedule or cancel, just contact me via email or phone — I'm here to help!

All media delivered by Sky Media Pro LLC is licensed to the client named in the booking for use in marketing the specific property photographed or filmed.

You May:

• Use the photos, videos, and virtual tours on MLS, social media, real estate websites, printed brochures, and other marketing materials.

• Share the media with the property owner, co-listing agents, or marketing professionals involved in promoting the listing.

You May Not:

• Resell or redistribute the content for unrelated properties.

• Transfer usage rights to third parties (e.g., builders, designers, stagers) without written permission.

Sky Media Pro LLC retains the copyright to all media. Extended or commercial licensing is available upon request.