Question 1

🛩️ Do you have the proper licenses to fly drones commercially?

Accepted Answer

Yes. Sky Media Pro LLC is fully licensed under FAA Part 107 to operate drones for commercial purposes.

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Question 2

🛡️Are you fully insured?

Accepted Answer

Yes, Sky Media Pro is fully insured. We carry a $1 million liability insurance policy for drone operations through Global Aerospace. This coverage ensures peace of mind and compliance with industry standards for every project we take on. Additional coverage can be attained if required by the project. A Certificate of Insurance is available upon request.

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Question 3

🗓️ How do I book a session with Sky Media Pro LLC?

Accepted Answer

To ensure we understand your needs and provide the best service possible, we’ve updated our booking process.
 Here’s how it works:
1. Reach out to us using our Contact Form.(https://www.skymediapro.com/contact)
2. Upon receipt of the contact form I will call you for a quick chat to learn more about your project.
3. We’ll then send you a Calendly link to schedule a day and time that works for us both.

This approach helps us deliver more accurate results and a smoother experience for you.

Click here to see the booking cancellation & rescheduling policy (https://www.skymediapro.com/policies)

Question 4

🦒What is the Giraffe360 camera system?

Accepted Answer

The Giraffe360 is a state-of-the-art camera system designed specifically for real estate and commercial property marketing. It captures ultra-high-resolution HDR photos, 360° virtual tours, and accurate floor plans — all in one seamless shoot. Using advanced LiDAR and laser technology, it produces professional-grade visuals and measurements without the need for multiple devices. The result is a clean, immersive presentation that helps properties stand out online and provides buyers with a better sense of space and layout. At Sky Media Pro, we use the Giraffe360 to deliver polished, market-ready content with speed and consistency.

Question 5

📦 What’s included in a Giraffe360 shoot?

Accepted Answer

Each Giraffe360 session includes:
 • HDR Photos – crisp, high-resolution interior and exterior images
 • 360° Virtual Tour – a smooth, immersive walk-through experience
 • Floor Plan – a clean, accurate layout with dimensions
You’ll receive a shareable link to the 360 tour, downloadable image files, and a PDF or image version of the floor plan — all branded or unbranded, depending on your needs.

Question 6

📍 What areas do you serve?

Accepted Answer

I am based in Kansas City, MO and serve the surrounding areas. I will travel outside the Kansas City Metro Area. A travel fee may apply for locations beyond my standard service area.

Question 7

🛋️ What is virtual staging?

Accepted Answer

Virtual staging is a digital process where furniture, décor, and style elements are added to photos of empty or sparsely furnished spaces. It helps potential buyers visualize how a home could look fully furnished—making listings more engaging and helping properties stand out online without the cost of physical staging.

Question 8

🛋️ Do I need to remove any personal photos from the walls or surfaces that I do not want to appear in the 360° Virtual Tour?

Accepted Answer

Personal photos will automatically be blurred out, so there is no need to remove any pictures from the walls or surfaces unless you wish to. Conversely, any photos you wish to show in the virtual tour can be un-blurred individually.

Question 9

🏠 What types of properties do you photograph?

Accepted Answer

We photograph all types of properties — residential homes, commercial buildings, construction sites, vacant land, and more.

Question 10

🛠️ What services does Sky Media Pro LLC offer?

Accepted Answer

Sky Media Pro LLC provides a wide range of real estate media services including: 
 • Drone photography & videography 
 • Interior 360° virtual tours and floor plans with HDR photography.(https://www.adobe.com/creativecloud/photography/discover/hdr.html#:~:text=Start%20with%20a%20base%20shot,image%2C%20and%20an%20underexposed%20image.)
 • Roof inspections
 • Construction progress documentation 
 • Cinematic property videos 
 • Virtual staging Custom branding for media packages

We reserve the right to update, modify, or discontinue services at our discretion.

Question 11

📦 What’s included in the media package?

Accepted Answer

Each package typically includes:
 • High-resolution HDR aerial photos and videos
 • Edited, color-corrected interior and exterior shots (if applicable)
 • Optional add-ons like:
Custom Branded photos 
360° virtual tours with floor plans
Virtual Staging

Question 12

📸 What Will I Receive (Deliverables) and How Will I receive it?

Accepted Answer

Each project includes professionally edited, ready-to-use media tailored for MLS, websites, social media, and marketing platforms. Here’s what you can expect based on your selected service package:

• HDR Photos: Bright, crisp, and color-balanced interior and exterior images, delivered in both high-resolution and MLS-optimized formats.
 • Aerial Drone Photos: Elevated perspectives of the property and surrounding area, ideal for showcasing lot lines, views, or amenities.
 • Video Tours: Smooth, cinematic walkthroughs or flyovers, edited with music and branded intros/outros upon request.
 • 360° Virtual Tours: Immersive walkthroughs using Giraffe360, complete with auto-generated floor plans and room measurements.

File Delivery: All media is delivered via a downloadable link within 24–48 hours of the shoot, unless otherwise noted.

Custom requests and branding options (https://www.skymediapro.com/add-on-custom-branding)are always welcome — just let us know your needs when booking.

Question 13

🚫 Can I join the drone operator during the flight?

Accepted Answer

For safety reasons, we ask that clients remain at a safe distance, but we’re happy to show you a live view or discuss the findings afterward.

Question 14

📸 What do I need to do to prepare my property for the aerial photo, video, or virtual tour shoot?

Accepted Answer

Please click the button for a in depth guide to preparing for a Sky Media Pro aerial photo, video or 360° virtual tour shoot.

Question 15

🧭 Can I use the 360 tour on the MLS?

Accepted Answer

Yes — most MLS platforms allow virtual tours via a separate link field. We provide both branded and MLS-compliant unbranded versions of your tour, so you’re covered whether it’s going on your personal website, social media, or MLS listing.

Question 16

🔄 How do 360° virtual tours work?

Accepted Answer

We use specialized cameras to create immersive walk-through tours of your property. These tours can be embedded on MLS listings, websites, or shared via a link. Our 360° virtual tours provide potential buyers with an interactive experience, allowing them to explore the property remotely as if they were there in person.

Question 17

🖼️ What if I need a high resolution picture for a flyer or website?

Accepted Answer

No problem and no additional charge. Just let me know and I will provide it for you.

Question 18

🏗️ How does construction progress monitoring work?

Accepted Answer

We capture high-resolution aerial photos and/or videos of your construction site on a recurring schedule — weekly, bi-weekly, or monthly — depending on your needs. This gives you a visual timeline of your project’s development from start to finish.

Each session is documented from consistent altitudes and angles to ensure easy comparison over time. You’ll receive your media via a secure online gallery or download link, and we can also provide time-lapse compilations or side-by-side comparisons upon request.

This service is ideal for:
 • Builders and contractors tracking progress
 • Developers updating investors or stakeholders
 • Property owners verifying timelines and site safety

Question 19

🧩Will the images be ready for the MLS?

Accepted Answer

I will deliver them to you MLS ready in the highest possible resolution the MLS will allow.

Question 20

⏱️ How long does a typical shoot take?

Accepted Answer

Most real estate shoots take 30–90 minutes, depending on the size and complexity of the property. Longer if a 360° Virtual Tour is included in the project.

Question 21

🔁 Can I request edits or revisions?

Accepted Answer

Absolutely! Minor revisions (like sky replacements or lighting adjustments) are included. More extensive edits may incur an additional fee.

Question 22

🎨Can I request branding on my 360 tour?

Accepted Answer

Absolutely. We offer branded versions with your name, logo, and contact info — perfect for agents, brokerages, and businesses.

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Question 23

📐 Do you provide floor plans with the 360° Virtual Tour?

Accepted Answer

Yes! We generate clean, 98% accurate floor plans with dimensions using our Giraffe360 camera system. These are included in every 360° Virtual Tour. Our Giraffe360 camera uses precise laser LiDAR technology to scan properties, capture every angle, and note accurate measurements before blending the panoramic images together to form high-quality 270-megapixel virtual tours. Below is an example of the floor plan you will receive.

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Question 24

🏗️ Do you provide roof inspection reports or just photos/videos?

Accepted Answer

We provide high-resolution imagery and a basic visual inspection report. These are ideal for roofing companies, insurance claims, and contractor documentation. A report of any visible anomalies will be generated and a PDF will be sent to the email address provided.

Please note:
A done roof inspection, while providing high resolution photos/videos that can be zoomed for amazing detail, is still only a visual inspection. Obviously, any underlying structural issues cannot be detected.

Question 25

⏳ What is the turnaround time for receiving my photos and videos?

Accepted Answer

You will receive your photos and videos within 24–48 hours after the shoot. Rush delivery options are available upon request for an additional fee.

Question 26

🌧️ What if the weather is bad on the scheduled shoot day?

Accepted Answer

If the weather makes it unsafe or ineffective to shoot (wind, rain, low visibility), we’ll reschedule your session at no additional charge.

Question 27

💳  When and how do I pay?

Accepted Answer

Once we have briefly discussed your needs and you elect to move forward, we will invoice you for a 50% deposit at booking along with a link to Calendly to schedule the shoot. The remaining balance is due before delivery of the final media. Both payments can be made online via secure invoice. We accept credit cards, PayPal, Google Pay, and Apple Pay.

Question 28

🔐 How is my personal information shared?

Accepted Answer

We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary: Payment processors (e.g., Stripe, PayPal), scheduling tools or CRM platforms use to manage appointments, legal authorities, if required to comply with law or protect our rights. All third-party services are required to maintain the confidentiality and security of your information. For more details, please refer to our Privacy Policy.(https://www.skymediapro.com/policies)